Independent Assistance With Your UK Passport Application.
First-time applications and renewals. Document checking, expert review and submission on your behalf. Our service fee is additional to the HM Passport Office charge.
- HMPO fee paid on your behalf
- Typical 3-week processing
- UK GDPR compliant
What we check before your application is submitted
A rejected photograph means starting again and waiting weeks.
Automated photo compliance check
A non-compliant photograph is one of the most common reasons HM Passport Office rejects an application. Before submission, your photo is checked automatically against 32 separate criteria drawn from HMPO photo specifications.
- File and framing
- Resolution, aspect ratio, file integrity, head size within the frame, shoulder crop.
- Face and expression
- Eyes open, neutral expression, mouth closed, head position measured on three axes (yaw, pitch, roll), image sharpness, exposure, obstruction of the face.
- Background and objects
- Background uniformity, background objects, sunglasses, headwear, masks, scarves, headphones, hair covering the eyes.
- Lighting
- Left-right facial luminance is measured and compared. Uneven lighting is reported with the affected side named.
Every check returns a specific reason, not a generic pass or fail. If your photo is rejected, you are told exactly what to change.
Religious head coverings are recognised and permitted, in line with HMPO rules.
Consistent and fair by design
Scoring is calculated server-side by fixed formula, never by a language model. The same photograph always returns the same verdict.
The system does not flag beards, freckles, moles, scars, tattoos, hair colour or length, earrings or makeup. Shadow detection is handled by direct luminance measurement rather than by a model, because model-based shadow detection performs unreliably on darker skin tones.
Four steps, managed on your behalf.
From application to delivery, your case is handled by a dedicated Passport Service case handler.
Complete a short online form
Provide your personal details and passport information. The form takes approximately five minutes.
We lodge your HMPO application
Our team prepares and submits your application to HM Passport Office and pays the £102 fee on your behalf.
Post your current passport to HMPO
We issue precise instructions and the correct freepost address. Royal Mail Special Delivery is recommended.
Receive your new passport
Your new passport is dispatched directly. You will be notified at each stage of processing.
Our fee, and the government fee, shown separately
Each figure below is split into what we charge for the assistance and what HM Passport Office charges for the passport itself, which we pay on your behalf when the application is lodged.
Applying directly at gov.uk costs £102 for an adult standard passport. Our service fee is additional and optional.
For applicants under 16 years old.
- Our service fee
- £48.50
- HMPO fee (paid on your behalf)
- £66.50
- Total you pay
- £115
- HMPO fee paid on your behalf
- Expert review before submission
- Parental consent guidance
- Automated photo compliance check
- Dedicated case handler
For applicants aged 16 and over.
- Our service fee
- £67
- HMPO fee (paid on your behalf)
- £102
- Total you pay
- £169
- HMPO fee paid on your behalf
- Expert review before submission
- Automated photo compliance check
- Dedicated case handler
- Average 3-week processing
Priority handling for applicants under 16.
- Our service fee
- £69
- HMPO fee (paid on your behalf)
- £126
- Total you pay
- £195
- HMPO Fast Track fee paid on your behalf
- Priority submission within 24h
- Expert review before submission
- Parental consent guidance
- Live status updates
Priority handling for applicants aged 16 and over.
- Our service fee
- £71
- HMPO fee (paid on your behalf)
- £178
- Total you pay
- £249
- HMPO Fast Track fee paid on your behalf
- Priority submission within 24h
- Expert review before submission
- Live status updates
A considered alternative to applying alone.
HMPO fee paid on your behalf
We pay the £102 HMPO fee when we lodge your application. Our service fee of £67 is separate and shown above. There are no supplementary charges, except the optional 54-page passport surcharge.
Expert review before submission
Every application is checked line-by-line by a case handler against your source documents.
Automated photo compliance check
Before submission, your photograph is checked automatically against 32 criteria drawn from HMPO specifications.
What we check →Dedicated case handler
A single point of contact handles your file and responds to queries by email.
Average 3-week processing
The standard processing time for online applications is within three weeks of receipt.
UK GDPR compliant
Encrypted storage and strict access controls. We process data only to deliver the service.
Answers to common queries.
No. Passport Service is a private, independent service that assists with the completion and submission of HMPO passport applications, including first-time applications and renewals. We are not a government department. You may apply directly, free of service charges, at gov.uk.
Yes. You can apply directly to HM Passport Office at gov.uk for £102 (adult) or £66.50 (child). Our service is optional and our fee is in addition to that government charge.
What you get for our fee: your photograph is checked against 32 HMPO compliance criteria before submission, your application is reviewed line-by-line against your source documents by a case handler, we lodge the application and pay the HMPO fee on your behalf, and you receive precise freepost instructions and status updates.
The Adult fee of £169 comprises the £102 HMPO fee, a £67 processing service fee (including Royal Mail tracked delivery), our automated photo compliance check, a dedicated case handler and written support until the new passport is delivered.
The average processing time is three weeks for standard online applications from receipt of supporting documents. Fast Track aims for issue within one week of receipt.
Our pre-submission review is intended to minimise this risk. Where HMPO declines an application on grounds we could reasonably have detected, a single free resubmission is offered in accordance with the refund policy.
Yes — if you are renewing or replacing one. The current passport is required in those cases. First-time applicants send their birth or naturalisation certificate instead. We email the full document checklist once the application is lodged.
Yes. Applicants may upload a photograph taken at home — verified by our automated compliance check — or supply a digital code from a participating photo booth.
Data is stored in encrypted form and accessed only by authorised personnel. Processing is strictly for the purpose of delivering the service. See the Privacy Policy for full details.
Royal Mail Special Delivery Guaranteed is tracked and insured. The current passport is cancelled and returned together with the newly issued passport.
A 14-day cooling-off period applies, subject to the application not having been lodged with HMPO. Full terms are set out in the Refund Policy.
Lodge your application this week.
Our service fee and the HMPO fee, shown separately. Expert review before submission.